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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ombudsman Mr. Sadettin Kalkan

The state structure and the public services provided by the state become more complex
over time and with technological developments, so traditional ways of seeking legal
remedies may also be insufficient against new formations. In the process of development
of contemporary democracy, the changing social conditions and needs have pushed
people to find new ways to seek legal remedies as a result the involvement of the
administration in all areas, the legislation becoming extremely complex, the judicial and
other means of control failing to renew themselves and becoming inoperable in the face
of the increasing business volume.

In this direction, the pursuit of improving human rights in many countries of the world
in parallel with the developments in the society, supervising the public administration,
dealing with individual complaints and drawing the attention of the public to the
deficiencies in the public administration have turned the attention to the ombudsman
institutions, which are already in practice in many countries of the world and are
structured in different ways according to the specific political, social, cultural and
administrative conditions of each country.

As a kind of mediator between the state and the citizen, the Ombudsman, as an
independent public official, listens to complaints, conducts investigations, examinations
and inquiries, and announces the result to the relevant parties and to the public. The
Ombudsman undertakes functions such as educating public officials in the context of
human rights and freedoms, preventing violations of rights by public administrators,

2022 ANNUAL REPORT 43