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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

4. PROCEDURE FOR COMPLAINT APPLICATION AND
STATISTICS RELATED TO APPLICATIONS

4.1 PROCEDURE FOR COMPLAINT APPLICATION
Natural and legal persons whose rights, freedoms or interests are violated as a result of
the acts and actions of the administration may lodge a complaint to the Ombudsman
Institution. Within this framework, besides individuals, legal entities such as companies,
non-governmental organizations, associations, foundations, and trade unions have the
right to apply. In addition, foreign nationals can also submit their complaints without
regard to their national origin or reciprocity.

When the complaint is about human rights, fundamental rights and freedoms, women's
rights, children's rights and general issues of public interest, all natural and legal persons
can also apply without requiring that their rights and freedoms or interests have been
directly violated. Therefore, in these matters, non-governmental organizations such
as associations and foundations, as well as individuals, can take an active role in the
control mechanism of the administration.
Complaint applications may be lodged in person by visiting the Ombudsman
Institution as well as via mail, e-mail, e-government, fax or via e-application method
through the website of the Institution. Complaints may also be lodged to the office
of the Ombudsman Institution in Istanbul. However, in terms of the complaint
applications lodged via fax or e-mail, the original document with wet signature
regarding the application is required to be delivered to the Ombudsman Institution
within fifteen days; otherwise, the complaint shall not be admissible.

48 2022 ANNUAL REPORT