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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ombudsman Mr. Arif Dülger

The Ombudsman Institution is an important institution in both the protection and
promotion of human rights and in access to justice. Since its establishment in 2012
as a constitutional institution affiliated to the Grand National Assembly of Türkiye, as
an independent and impartial mechanism, the Institution issues its decisions through
investigations and examinations on the complaint applications in terms of justice and
good administration based on human rights, and compliance with the law and fairness.
With the decisions it issues, it contributes to not only to the better and more effective
work of the administration to increase the quality and efficiency of public services, but
also to the development of people’s awareness and culture of seeking legal remedies.

The fact that the Ombudsman Institution is tasked with supervising the act and actions,
as well as the acts and actions of the administration, not only in terms of compliance
with the law but also in terms of fairness, ensures that it serves as an exceptional added
value for the law and public order of our country.

The complexity of modern public administration and excessive bureaucracy can cause
difficulties in providing services, both structurally and functionally, and cause violation
of rights. With the effect of the relations between the administration and individuals
increasing and getting more and more complicated nowadays, it has become necessary
to establish and effectively operate non-judicial control mechanisms in order to protect
the fundamental rights and freedoms of individuals against the act and actions of the
administration, especially in countries that have an understanding of the rule of law.

40 2022 ANNUAL REPORT