Page 80 - 2021-Yillik-Rapor-Ingilizce

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

made especially in the calculation and collection of taxes, there are errors in the
application of exemptions and exceptions, that the conclusion of tax loss and illegal
usage notice is delayed.
Especially, as there are a lot of tax laws and their technical language can lead people
to misinterpret. Our Institution works very sensitively in this regard and requests
explanatory information and opinions from the relevant administrations, and people
are provided with a more descriptive explanation of the subject with our decisions.
Case Summary

Within the scope of combating the pandemic, measures such as isolation, quarantine,
widespread closure of workplaces and curfews have been taken by our state to slow the
spread of the virus, and due to the implementation of these measures, the need for
economic protection of some sectors has emerged.

In general, in the applications made to our institution, our citizens whose grant support
requests were rejected, it is seen that they have applied for to receive the grant support.
In some of these, it has been observed that tradesmen and real person traders operating
in sectors that are not included in the sectors to be supported determined by the
ministry, apply for grant support in the sectors in which they operate, since the level of
impact of different sectors from the coronavirus crisis also differs, "Economic Activity
Codes to be Supported" are determined by the Ministry, a Decision of Rejection was
given considering that it was primarily aimed to support the sectors that suffered more
from the crisis.
ENERGY, INDUSTRY, CUSTOMS AND TRADE

Applications made in the field of energy, industry, customs and trade focus on the
practices of electricity and natural gas distribution companies, and in addition to these,
frequently applications are made about the problems experienced in obtaining and
canceling mining operation licenses, KOSGEB support loans given to enterprises, issues
related to domestic and foreign trade, consumer problems, and customs procedures and
practices.

Case Summary

The applicant, who stated that his electricity was cut off on the grounds that he used
illegal electricity and that an invoice of 28,057 TL and 43,183 TL was issued to him,
applied to our Institution for the correction of misproceeding. As it was understood
from the examination of the legislation related to the documents and images submitted
by the distribution company to our Institution, that there was no mistake in the work,
transactions and calculations of the relevant distribution company, a Decision of
Rejection was given.

76 2021 ANNUAL REPORT