Page 81 - 2021-Yillik-Rapor-Ingilizce

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

DISABILITY RIGHTS AND SOCIAL SERVICES

Under this topic, applications regarding disputes with the administration of the citizens
in need, the disabled, their relatives with disabilities and the elderly, relatives of martyrs
and veterans are evaluated.

In 2021, under the above-mentioned topic, mostly applications are received related
to social assistance, home care pensions and disability pensions also the pensions are
cut off illegally, although the neediness criteria and other conditions in the relevant
legislation are met but social assistance is not granted to the relevant persons, objection
to disability rates in health board reports, difficulties in accessing public services,
suffering of diabetes patients, sisabled people's right to travel free of charge, the right
to a companion, access to services provided within the scope of home care services, the
difficulties experienced by disabled people in need of protection, care and assistance, and
families of martyrs and veterans regarding health, education, employment, material and
moral rights, GSS(GHI) determination, discrimination against the disabled, grievances
experienced in social assistance provided by public institutions and municipalities, and
the attitudes and behaviors of the officials towards the disabled, etc. In addition, as
in the year 2020, many applications were received and concluded for the pandemic
support assistance made within the scope of the COVID-19 pandemic.

In this context, all applications made to our Institution regarding the "Rights of the
Disabled" are carefully examined and decisions are taken to resolve urgently.
Case Summary

In an application made to our institution, since the person was born with a disability,
his family has been given a disability relative pension from the day he was born to
take care of him however since the renewed health board report was entered into the
system with the phrase "no disability" by mistake, since he declared that his disability
pension was cut off and he was suffered, relevant institutions have been contacted, the
complaint of the person in question was resolved in one day after the application with
the initiatives of our Institution and the applicant thanked via the e-mail sent to our
Institution.

HUMAN RIGHTS

In 2021, a large number of applications were submitted to our Institution, alleging
violations of fundamental rights and freedoms. Although the majority of the applications
in question are of an individual nature, it is observed that some concrete violation
claims have also been submitted to our Institution by lawyers, non-governmental
organisations and professional organisations. This situation also indicates the existence
of a trust towards our Institution in the eyes of the public and individuals.

2021 ANNUAL REPORT 77