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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

2.3 Ombudsman Ms. Fatma BENLİ YALÇIN

One of the indispensable principles of the state of law is that the administration is
bound by the law and that the judicial remedy is open against all kinds of acts and
actions of the administration. The judiciary is one of the most important supervision
tools in achieving the state of law. After all, the acts and actions of the administration
are supervised by the judiciary. However, judicial supervision is limited to supervision
of legality only. In addition, individuals are prevented from getting a rapid result
for reasons such as the cost of applying to the judiciary, the need for technical legal
knowledge, and the intensity of courts. Although the results of the judicial supervision
are certain, individuals are directed to alternative solutions due to the long duration and
cost as well as the fact that the citizens do not want to be engaged in a lawsuit for many
years with the administrations which they receive service from and even work under.

At this point, the Ombudsman Institution becomes more important. It is because the
Ombudsman Institution is a constitutional institution which handles complaint free of
charge, issues decisions within six months at the latest, and enables the problem of the
applicant to be resolved through amicable settlement in many cases without the need for
even a recommendation. The Ombudsman Institution can supervise the attitudes and
behaviours of the administration, as well as administrative acts and actions, unlike the

2021 ANNUAL REPORT 21