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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

of provincial license plate based on tax office be abolished and that a practice based on
residents be adopted instead.

As a result of the examination and research made by our Institution, it was decided
to issue a Recommendation to the Revenue Administration on taking measures to
eliminate the unjust treatment and prevent similar unjust treatments in cases related to
the announcement of force majeure from then on and taking the residence record into
account when a force majeure was announced.
ENERGY, INDUSTRY, CUSTOMS AND TRADE

Applications in the field of energy, industry, customs and trade have been mostly
about the following: problems arising from getting mining license or cancelling it, acts
of electricity distribution companies, standby credits given for enterprises by Small
and Medium Enterprises Development Organisation (KOSGEB), matters relating to
domestic and foreign trades, consumer problems, and customs procedures.

Case Summary
About the Request for the Refund of Agricultural Support Payment Suspended by
the Administration to Citizens

In an application made on this topic, the applicant stated that he or she procured the
field in the Viranşehir Tunçbilek district of Şanlıurfa province; however, he or she learnt
that the seller of the field had an electricity fee debt in advance and the agricultural
support payment was confiscated due to this debt. The applicant stated that the letter
received from the Directorate General of Turkish Electricity Distribution Corporation
noted that the debt did not belong to him or her, but the mistake was not corrected by
the relevant Administration; therefore, he or she filed an application to our Institution
requesting that the suspended agricultural support payment be refunded.
In the examination made, it was determined that while the electricity consumption fee
had to be collected from the previous subscriber by the administration, it was collected
from the agricultural support payment of the applicant and therefore, it was unlawful
and unfair to deduct the applicant’s agricultural support payments in this regard. A
Recommendation was issued to the relevant Administration to re-evaluate the relevant
electricity fee debt and take the necessary action to refund the applicant’s agricultural
support payment.
DISABILITY RIGHTS AND SOCIAL SERVICES

Applications in the field of disability rights and social services have been mostly
about nursing home fees and disability pensions, irregular cut off on the pensions,
applications on subsistence allowance, which are not provided although the criteria

80 2020 ANNUAL REPORT