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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Subsequently, social assistance under the name of Pandemic Social Assistance Program
was planned to be distributed by the Ministry of Family, Labour and Social Services as
one-time cash assistance of 1000 TL in phases, and Phase-1 payments were made on
01/04/2020 and Phase-2 payments were made on and after 19/04/2020, and the latest
Phase-3 payments started to be delivered to the citizens in need as of 25/04/2020. In
this context, with a general letter dated 15/04/2020 by the Ministry of Family, Labour
and Social Services, all Social Assistance and Solidarity Foundations across the country
were instructed to act in line with legislation and resolutions.

Case Summary

About the Request for Assistance Provided Under Pandemic Social Assistance
Program

The applicant alleged that his or her request for pandemic Phase 3 assistance was
refused, that he or she did not have any income or assets, and that he or she was unable
to provide for his or her spouse and 4-year-old twin boys as he or she was unemployed.
Accordingly, he or she requested that his or her application made under Pandemic
Social Assistance Program be accepted.

The Bulancak Social Assistance and Solidarity Foundation was contacted about the
present application; in this regard, in the aforementioned Foundation’s response
letter no.937 with the same date, it was determined that the applicant benefited from
the Economic Stability Shield Package Assistance Program (PHASE-2) and had not
received the payment yet and it was stated that the person was called by phone and
informed to receive the payment from PTT; for this reason, Amicable Settlement
Decision was issued on the application.

The Ombudsman Institution Participated to the Following Online Meetings on
Persons with Disabilities in 2020:

• “The Workshop on the Preparation of National Action Plan on Disability
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Rights” on 24 January 2020
• “The Evaluation Meeting on COVID-19 and Normalization Period in Terms of
Persons with Disabilities” on 8 January 2020
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HUMAN RIGHTS

Although the applications filed in 2020 on alleged violations of fundamental rights and
freedoms were mostly individual applications, it was seen that a number of applications
on concrete alleged violations were lodged by lawyers, civil society organisations
and professional organisations. Among the complaints lodged to our Institution,
the applications in the field of following matters are included: abuse of rights in the

82 2020 ANNUAL REPORT