Page 79 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

the services provided in the field of education, youth and sports”. The majority of the
complaint applications in the field of the above-mentioned sub-headings are as follows:

The security measures taken by Exam Authorities such as Student Selection and
Placement Centre (OSYM), Ministry of National Education, and Open Education
Faculty; fee for application to the examination of OSYM and problems occurring
regarding the online payment system of the relative fee; implementation of the system
of “losing a quarter point for each incorrect answer (keeping random guessing from
increasing the score) in mid-term, final and make-up examinations and the system of
retaking 3 failed courses conducted by the Open Education Faculties of the Universities;
objections to the examination to become certified public accountants conducted by the
Union of Chambers of Certified Public Accountants of Türkiye; the objections to the
declaration of the exams as null and void and results of the exams conducted by OSYM.

Applications on transactions, acts and actions concerning students mainly concentrate
on lateral/vertical transfers and failed transfer of courses as a result thereof; summer
1
school and make-up examination, loss of KYK scholarship, change of the scholarship
into a credit, reimbursement procedures of scholarships/credits

Case Summary
About the Request for The Problems Encountered in Adding the Highest
Ranked Student Information which is Taken into Account in the Preferences for
Examination for Higher Education Institutions of the Students Who Graduated as
the Highest Ranked Student to the e-School System

In the applications lodged to our Institution by the highest ranking students in
their school, the applicants stated that they completed their education in secondary
education institutions with the highest ranking in 2019, that upon seeing that their
highest ranking student information was not included in the system of ÖSYM
(Measuring, Selection and Placement Center), they called the school administration
and they were told that there was no problem, but when the preference results of
Examination for Higher Education Institutions were announced, they could not be
placed in any of their preferences; for this reason, they were treated unjustly because
their highest ranking student information was not entered into the system, and they
filed an application to our Institution.
As a result of the examination made by our Institution, seeing that the failure
to benefit from the quota for the highest-ranking students in the preferences for
Examination for Higher Education Institutions in 2019 due to the fact that the highest
ranking student information of the applicants was not registered to the e-school system
on time was not in accordance with the law and equity, Recommendation was issued to
the relevant administrations to eliminate the unjust treatment.

1 The scholarship of the General Directorate of Credit and Dormitories Agency

78 2020 ANNUAL REPORT