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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Number of Percentage
Social services
Applications %
Applications within the scope of the social assistance and solidarity 179 70,20%
incentive fund
Social services and assistance for martyrs' relatives and veterans 24 9,41%
Social services and assistance for the elderly 18 7,06%
Services for the elderly in need of protection, care and assistance 9 3,53%
Ensuring social justice 2 0,78%
Disability and old-age pensions are granted according to the
Law No. 2022, dated 01.07.1976, on Pensions for Turkish 1 0,39%
Citizens Over 65, Destitute, Weak and Lonely
Other matters related to social services 22 8,63%
Total 255

Transportation, Press and Communication Number of Percentage
Applications %
Consumer rights and problems related to the subject 184 50,83%
Electronic communication and IT services 73 20,17%
Dangerous goods and combined transportation by roads, rail- 21 5,80%
ways, seaways and inland waterways
Maritime trade, shipyards and coastal structures 10 2,76%
Telecommunication facilities (base stations etc.) 5 1,38%
Domestic and foreign press and media organs 5 1,38%
Media service providers 3 0,83%
National, local and thematic publications 1 0,28%
Aerospace industry and space technologies 1 0,28%
Other matters related to transportation, press and communica- 59 16,30%
tion
Total 362
4.4 STATISTICS ON AMICABLE SETTLEMENTS

The method of settlement of disputes by means of reconciliation, which provides a
more effective and faster resolution of the complaint application, is one of the most
frequently applied methods by the Ombudsman Institution. In line with this method,
184 files in 2013, 123 files in 2014, 161 files in 2015, and 80 files in 2016 were
resolved through the reconciliation method.

As it is known, with the amendment published in the Official Gazette dated 02.03.2017
and numbered 29995 in the "Regulation on the Procedures and Principles Regarding

68 2022 ANNUAL REPORT