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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Number of Percentage
Education, youth and sports
Applications %
Issues related to higher education services 512 36.08%
Examinations and related practices 384 27.06%
Processes, actions and practices related to students 357 25.16%
Teachers' problems related to education and training 29 2.04%
Sports Federations 12 0.85%
Youth center and similar facilities, youth camps and associations 2 0.14%
Youth work and projects 1 0.07%
Youth and sports councils 1 0.07%
Other matters related to education, youth and sports services 121 8.53%
Total 1.419

Number of Percentage
Economy, Finance and Tax
Applications %
Banking transactions 742 53.65%
Tax procedures 146 10.56%
Public debt 103 7.45%
Financial consumer rights and problems 97 7.01%
Tender business and transactions 75 5.42%
Insurance transactions 60 4.34%
Financial crimes and trafficking 34 2.46%
Public claims 33 2.39%
Capital Market 26 1.88%
Protection of competition 3 0.22%
Budget applications 2 0.14%
Transactions related to privatization 2 0.14%
Other matters related to economy, Finance and Tax 60 4.34%
Total 1.383
Number of Percentage
Energy, industry, customs and trade
Applications %
Consumer rights and problems related to the subject 384 67.02%
Energy and natural sources 85 14.83%
Operations of Consumer Arbitration Panel 25 4.36%
Domestic trade 22 3.84%
Customs procedures 10 1.75%
International trade 2 0.35%
Other matters related to energy, industry, customs and trade 45 7.85%
Total 573

2022 ANNUAL REPORT 63