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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE
Number of Percentage
Services provided by local governments
Applications %
Water 1,095 59.54%
Zoning and public works procedures and applications 211 11.47%
Infrastructure services 95 5.17%
Public transportation services 84 4.57%
Licensing procedure and transactions 77 4.19%
Financial services (Announcement and Advertisement Tax, road 74 4.02%
contribution fee, etc.)
Landscaping 60 3.26%
Waste management 13 0.71%
Urban transformation projects and housing construction and sales 13 0.71%
Municipal police services 13 0.71%
Funeral and burial services 8 0.44%
Car park services 5 0.27%
Natural gas 4 0.22%
Other matters related to the services provided by local governments 87 4.73%
Total 1.839
Number of Percentage
Right to property
Applications %
Ownership of movable and immovable property 302 56,98%
Expropriation procedures 104 19,62%
Land ownership 56 10,57%
Confiscation without expropriation 28 5,28%
Condominium 12 2,26%
Other matters related to the right to property 28 5,28%
Total 530
Civil registration, Citizenship, and Refugee and Asylum Number of Percentage
Rights Applications %
Visa problems 102 34,46%
Civic services 79 26,69%
Civil registration services and procedures 65 21,96%
Problems of illegal immigrants and asylum seekers 21 7,09%
Problems of citizens of the Republic of Türkiye who are abroad 2 0,68%
temporarily or permanently
Problems about cognate communities 1 0,34%
Other matters related to civil registration, citizenship, and 26 8,78%
refugee and asylum rights
Total 296
66 2022 ANNUAL REPORT