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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE
As in previous years, most of the applications in 2022 were lodged through the
“e-Application” system with 76.87%, and 20.40% by mail.
Table 4: Distribution of Complaints in 2022 by Application Methods
Percentage
Application method Number of Applications
%
By fax 20 0.11%
In person 428 2.40%
By mail 3,635 20.40%
E-Application 13,696 76.87%
By E-Mail 37 0.21%
TOTAL 17.816
Figure 4: Distribution of Complaints in 2022 by Application Methods
%76,87
%0,11 %0,21 %2,40 %20,40 E-Application
By fax By E-mail In person By mail
In 2022, the most complaints were related to the public personnel regime with 24.27%,
followed by justice, national defense and security with 20.56%, services provided by
local governments with 10.32%, education, youth and sports with 7.96%, economy,
finance and tax with 7.76%, labor and social security with 6.02%.
2022 ANNUAL REPORT 53
