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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Data on Cases of 2022

A total of 19,858 files were examined in this period including 17,816 complaint
applications lodged in 2022, and 2,042 files transferred from 2021.

18,094 (91.12%) of a total of 19,858 complaint applications have been finalized
by the Ombudsman Institution, and 1,764 complaint applications are still being
processed. On the other hand, as a result of the preliminary evaluation, 641 complaint
applications, which are the same in terms of subject and reason, were issued a Merging
Decision and continued to be examined over a single file.

Table 9: Data on Cases of 2022

Number of
Number of the Number of the Number of
the Cases
cases transferred Received in Total Cases Concluded Cases being
from 2021 2022 in 2021 processed

2.042 17.816 19.858 18.094 1.764

As a result of the examination of complaint applications lodged to the Ombudsman
Institution, the following decisions are issued by the Ombudsman Institution.

o Invalid Application
o Merging
o Separating
o Referral
o Inadmissibility
o Amicable Settlement
o Decision as to no ground exists for issuing a decision
o Refusal

o Partial Recommendation Partial Refusal
o Recommendation

A “decision of inadmissibility” is issued for applications, which does not fall within
the scope of duty of the Ombudsman Institution, which contains the information
required for lodging a complaint pursuant to the Law, which does not involve a specific
subject, which is about the disputes being handled or decided on by the judicial organs,
whose reasons, content and parties are the same with the ones formerly finalized by the
Institution.

58 2022 ANNUAL REPORT