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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

4.2 COMPLAINT INVESTIGATION PROCESS AND DECISIONS

COMPLAINT HANDLING PROCESS

Receiving a complaint application and
01 • Recording the application • Distribution to relevant Ombudsman
preliminary examination
• Preliminary Examination • Giving information
• Invalid Application

Conducting preliminary examination
02 • Preliminary Examination • Decision of inadmissibility
• Merging related applications
• Decision of referral
• Birleştirme Kararı • İncelenemezlik Kararı
• Separating applications
• Gönderme Kararı

Conducting examination and inspection
03 • Requesting information • Decision as to no ground
and document
exists for taking a decision
• Hearing witnesses
• Assigning an expert • Amicable settlement

Taking decisions
04 • Recommendation • Partial Recommendation Partial
Refusal
• Refusal

Following up the decisions
05 • Following up Recommendations • Following up referral decisions
• Following up Partial
settlement
Recommendation Partial Refusal • Following up amicable

2022 ANNUAL REPORT 49