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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ø savings finance contracts that are still in the “savings period”, in other words, the
contracts of those who have not been delivered a house or a car to date, will be
transferred and delivered,
Ø the savings amount invested so far will be accepted as a down payment and a new
contract will be signed by the customer who wants to continue his/her contract
with the transferee company,
Ø and in case of an increase of the amount in the new contract, the customer will
pay only half of the organization fee corresponding to the increased amount,

Ø the customer who does not wish to continue in the new company will submit the
petition for termination of the contract to the transferor company,

Ø the terminated contracts will be returned to the transferor company by the
transferee company,
Ø the transferor company, not the transferee company, will pay the entire savings
amount deposited by the customer and 20% of the organization fee in cash, in
one month at the latest,
Ø the remaining 80% of the organization fee and other similar receivable claims
will be recorded in the liquidation table of the transferor company as a fourth-
order receivable within the scope of Article 206 of the Execution and Bankruptcy
Law No. 2004.

An Amicable Settlement Decision was issued as the administration fulfilled the request,
and the complaint was resolved. 13

7.9 ENERGY, INDUSTRY, CUSTOMS AND TRADE

Under the main heading of “Energy, industry, customs and trade”, the applications
received by the Ombudsman Institution under the following subheadings have been
examined:

1. Domestic trade

2. Foreign trade
3. Customs procedures

4. Consumer rights and problems related to the subject
5. Applications of the Consumer Arbitration Committee

6. Energy and natural resources
7. Other matters related to energy, industry, customs and trade.

13 Amicable Settlement Decision dated 30.06.2022 on application numbered 2022/8908

108 2022 ANNUAL REPORT