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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

5.2 General Statistics

As of 2013, a total of 59.567 complaint applications have been received.
Table 3: Number of complaints as per years

Number of 2013 2014 2015 2016 2017 2018 Total
Complaints

Complaints filed 7.638 5.639 6.055 5.519 17.131 17.585 59.567

When the number of complaints in 2018 is compared with the number of complaints in 2017,
it is seen that the increase rate is 2,65%.

Table 4: Comparison of complaints as per years

2017-2018
Year 2016 2017 2018 Increase Rate
(Percentage) %
Total Complaints 5.519 17.131 17.585 2,65

In 2018, the majority of applications have been filed through E-Application method with the
rate of 76,71% which is followed by “By post” with the rate of 14,51.

Table 5: Distribution of the complaints as per application methods for 2017-2018

Application 2017 2017 2018 2018 Rate of Change
Method % % %

By fax 133 0,78% 83 0,47% -37,59%

In person 1263 7,37% 1076 6,12% -14,81%

By post 2191 12,79% 2552 14,51% 16,48%

By
E-Application 13312 77,71% 13489 76,71% 1,33%

By E-mail 232 1,35% 385 2,19% 65,95%

TOTAL 17.131 17.585 2,65%

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