Page 94 - 2018-yillik-raporu-ing

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

Table 9: Distribution of the complaints as per Institutions (Top 5 Institutions)

Name of the Institution 2018 2018 %

Local Governments 1851 10,53%

Ministry of National Education 1762 10,02%
Universities and Faculties 1734 9,86%

Ministry of Family, Labor and Social Services 1369 7,79%

Ministry of Health 1239 7,05%

In 2018, the number of the cases resolved through “Amicable Settlement” has been 2,498.
Table 10: Distribution of the cases resolved through amicable settlement

Through Amicable Through Referral TOTAL
Settlement
Number of Cases
resolved through
amicable settlement 1.916 582 2.498
77,72 % 22,28%

In 2018, the number of the Recommendations has been 677 while the number of Partial
Recommendation Partial Refusal has been 269.
Table 11: Comparison of Recommendation and Partial Recommendation Partial Refusal
in 2017-2018

Type of Decision 2017 2018 Change (%)

Recommendation 245 677 176,33%

Partial Recommendation
Partial Refusal 177 269 51,98%

While the compliance rate of the Administrations with the decisions of the Ombudsman was
around 20% in 2013, when the Ombudsman Institution was newly established, this rate has
increased to 70% in 2018.

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