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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

Table 12: Compliance rate of the Administrations with Recommendations as per years

2013 2014 2015 2016 2017 2018
Compliance rate %
20 39 37 42 65 70

Figure 4: Compliance rate as per years

70%

65%
42%
37%

39%

20%

2013 2014 2015 2016 2017 2018

In addition to examining the complaints, the Ombudsman Institution of Türkiye also responds
to individuals’ information requests. Through our Information Office, which works like a call
center, information requests of 97.538 persons in total have been responded as of the end of
2018, which include;

◊ Totally 85.957 phone calls (31.366 outgoing calls, 54.591 incoming calls),
◊ 647 applications for information requests through e-mails,

93