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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE
justified. When these matters are evaluated, the Ombudsman Institution has solved the
problem or has demonstrated a will for a solution in 79.38% of the applications. In
other words, the success of the Ombudsman Institution, which demonstrates its ability
to solve problems, was 79.38% in 2022.
On the other hand, as shown in the following sections of the Annual Report, the
Ombudsman Institution organizes activities, conferences and competitions, workshops
for publicity and distributes promotional publications in order to increase the number
of qualified and acceptable applications. The complaint application guide is published
on the Ombudsman Institution website and distributed to the citizens in print. On the
e-application page of the Ombudsman Institution, there are also explanations to inform
the applicant.
In 2023, by increasing the number of qualified and acceptable applications, the
activities of the Ombudsman Institution aimed to raise awareness which will raise the
problem solving ability of the Ombudsman Institution to higher levels.
2022 ANNUAL REPORT 75
