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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

➢ Internal and external investigations were carried out by making necessary
arrangements for the ISO 27001 Information Security Management System. The
efforts were approved by the TÜRKAK Turkish Accreditation Agency and rewarded
with the ISO 27001 Certificate.

➢ Studies have been carried out within the scope of the Information and Communication
Security Guide published by the Digital Transformation Office of the Presidency of
Türkiye.
5.2 STATISTICS ON RESPONSES TO THE INFORMATION REQUESTS

Table 27: Statistics on Responses to the Information Requests in 2022

Number of
Subject Title
Applications
(Information requests via e-mail, Phone calls, Direct Face-to-face meetings and
within the scope of Ombudsman Meets with the Public Regional Meetings,
Provincial Study Visits, Meetings with Primary Schools and High Schools, 162.143
University Conferences, Video Conferences and Social Media Live Broadcasts,
and Online Interviews within the Scope of Disseminating the Culture of
Seeking Legal Remedies in the International Area)

Total 162.143

In addition, the Ombudsman Institution provided a total of 1,013,131 information
in the ten-year period, and the distribution of these information activities by year is
demonstrated below:
Table 28: Statistics on Responses to the Information Requests in 2022

Number of 2013-2016 2017 2018 2019 2020 2021 2022
Information
Activities
Regarding
Complaint 67.849 115.957 141.430 156.454 218.014 151.284 162.143
Applications by
Years

80 2022 ANNUAL REPORT