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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ombudsman Mr. Yahya Akman

It is accepted all over the world that the Ombudsman system is a highly effective
mechanism in resolving disputes and problems between citizens and the administration.
In our country, since 2013, the Ombudsman Institution has been carrying out
its activities and finding solutions to the problems of the citizens. During this ten-
year period, significant progress has been made for our country in the awareness of
the ombudsman both in the national and international arena. As we enter the year
2023, the Ombudsman Institution continues its duties with a much more well-known
understanding that is believed to solve the problems.

As is known, the Ombudsman Institution has an important role in ensuring accountability,
transparency, rule of law and citizen participation in public administration. The
institution can easily address the problem with the examination tools it has, and thus
contributes greatly to strengthening the trust in the administration and making the
good administration oriented approach permanent. In particular, with the power of
being affiliated to the Grand National Assembly of Türkiye, the Ombudsman Institution
encourages the administrations for an amicable settlement regarding the complaints it
receives and guides the administrations with its decisions if necessary.

As Ombudsmen, we, as a mediator mechanism between the administration and the
citizen, strive to resolve the grievances and losses of rights amicably, caused by the
disproportionate use of public power by public administration actors or the failure
to perform their duties properly, before going to court. With this sense of duty, as in

32 2022 ANNUAL REPORT