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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

8.2. APPROACHES OF THE ADMINISTRATIONS TO THE
REQUESTS FOR INFORMATION AND DOCUMENTS OF THE
OMBUDSMAN INSTITUTION

The Ombudsman Institution acts as a bridge between the administration and
the citizen, while examining the complaints based on law and fairness within the
understanding of justice based on human rights. While the Ombudsman Institution
fulfills these duties, it also eases the burden of the judiciary and makes significant
progress in the easy and fast access of citizens to justice. The Ombudsman Institution,
which is obliged to finalize the applications in a short time like 6 months, produces a
solution to the problem of the citizens within a few months, sometimes in less than a
month, with amicable settlement decisions.

It is of great importance that public institutions and organizations to act in cooperation
with the Ombudsman Institution, to send the information and documents requested
by the Institution on time, and to have a positive approach towards amicable settlement
in order for the Ombudsman Institution to produce easy and fast solutions to the
problems of the citizens.

2022 ANNUAL REPORT 125