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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

7.19 TRANSPORTATION, PRESS AND COMMUNICATION

Transportation services are defined as the transportation of people, produced goods
or services from one place to another quickly, safely, comfortably, and peacefully, and
are accepted as an important indicator of development and economic power. Press
services are accepted as mass communication tools that deeply affect the public’s
ability to get news and develop opinions. Finally, in the information technology and
communication sector, which is one of the most important industries of today, it is
seen that with the development of mobile communication and internet, significant
progress has been made in the development of technologies where networks and services
converge, and users get multiple services together.

CASE SUMMARY

In 2022, applications received by the Ombudsman Institution regarding issues such
25
as mail not being delivered to the recipient or being lost , unlawful notification of
the General Directorate of Post and Telegraph Organization (PTT), mails that could
26
not be delivered to the address being left to PTT Distribution Centers instead of the
nearest PTT Branch, the high costs of letters sent from prison, negative attitudes and
behaviors of PTT employees and mail distributors, opening of new PTT Branches or
installing ATM devices. 27

As a matter of fact, in an application lodged to the Ombudsman Institution regarding
the allegations that third parties accessed the documents related to the grievance
caused by the postal delivery officer not delivering the documents sent via mail to the
applicant. A recommendation decision was issued to the Administration to take the
necessary precautions regarding the matters such as the confidentiality and security of
the shipment and the delivery time in the shipping and distribution processes of the
mails. 28

25 Recommendation dated 06.10.2022 on application numbered 2022/5570, Referral Decision dated
10.08.2022 on application numbered 2022/6873
26 Recommendation dated 25.10.2022 on application numbered 2022/6166, Partial Recommendation
and Decision of Partial Refusal dated 28.02.2022 on application numbered 2021/14602
27 Decision of Refusal dated 22.07.2022 regarding the application numbered 2022/1272
28 Recommendation dated 06.10.2022 on application numbered 2022/5570

122 2022 ANNUAL REPORT