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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

In the face of inequality and injustice that have existed throughout the history of
humanity, it is essential that the rights of individuals are resolved impartially with an
understanding of justice for all. In our country, the Ombudsman Institution acts with
a citizen-oriented approach adopting the perspective of equality and human rights and
assesses the complaints of individuals in terms of lawfulness and fairness. While our
Institution plays a role in assessing and resolving the conflicts between the public and
administrations, it also aims to contribute to the institutions’ acting in compliance
with the principles of good administration such as transparency, accountability and
impartiality and to encourage the delivery of public services with a citizen-oriented
approach. We contribute to the competencies and expertise of the administrations by
issuing decisions about the need to provide clarification for certain legal practices of the
administrations and sometimes to amend them, in this way, we assist the administration
on having certainty in its functions.

The right of individuals to lodge a complaint to the Ombudsman is a Constitutional
right. We organise meetings in provinces and universities, where many people come
together, in order to raise the awareness of individuals about seeking legal remedies
and to increase the visibility and recognition of our Institution. Since the Ombudsman
Institution is an institution that focuses on the mission of ensuring the protection of
individuals’ rights, it puts effort into raising the awareness of individuals about seeking
legal remedies as well as helping them understand their fundamental rights.
My area of responsibility is public personnel regime. In 2019, we received complaint
applications mostly about oral examinations conducted by public authorities,
appointments, justified transfer requests, financial rights, social rights, mobbing and
disciplinary penalties.

Our Institution works diligently and determinedly by paying regard to the principles
of justice and fairness on the elimination of injustices by recognizing the rule of law
with the motto “let the people live, so that the State lives”. With the ever-increasing
effectiveness of our Institution, I sincerely believe that our Institution will contribute
to the protection of individual rights and the good governance of administrations in
our country.

2019 ANNUAL REPORT 17