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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

1.3 Ombudsman Mr. Arif Dülger

One of the significant developments as part of transition and transformation process
that Türkiye has been going through in recent years has been the establishment of the
Ombudsman Institution in 2012. The Ombudsman Institution, whose establishment
was a topic of discussion for years and which became a state policy through consensus,
has seven years of experience as of today.

Adopting the principle “Let the mankind live so that the State lives”, the Institution
is a citizen-oriented public entity which serves as defender of citizens and is entitled
to examine any administrative organ on behalf of citizens and can access to any
information and document to contribute to better functioning of the administration.

Our Institution has established a successful practice in the past seven years in order to
achieve the ideal of the rule of law, protect fundamental rights and freedoms and ensure
the adherence of the administration to the principles of good administration.

Within the framework of the division of labor in our Institution, our areas of
responsibility as of the end of 2016 have been “education, youth and sports”, “energy,
industry, customs and trade”, “science, art, culture and tourism” and our areas of
responsibility as of the second half of 2019 have been “population, citizenship, refugee

14 2019 ANNUAL REPORT