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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Ombudsmen are assigned to detect any unjust acts caused by the administrations, to
ensure that the administrations act in conformity with the laws and the principles of
good administration, to prevent them from abusing their discretionary power granted
by the applicable laws, and, when needed, to make recommendations to remove any
shortcomings and mistakes detected in the applicable laws for better provision of public
services.

Similarly, the Ombudsman Institution of Türkiye fulfills its mission of supervision on
behalf of the Grand National Assembly of Türkiye by quickly and effectively resolving
the conflicts and shortcomings in the delivery of services of the administrations
provided to natural and legal persons as well as strengthening the relationship of trust
between administrations and individuals.

In 2019, a significant number of the applications filed under the heading “Services
carried out by local administrations” were concluded in favour of the complainants as
a result of our recommendations to administrations, our amicable settlement proposals
and referral decisions made on the grounds that administrative remedies were not
exhausted.

To conclude, I would like to thank all my colleagues who contributed to the preparation
of the 2019 Annual Report, and hope that our Annual Report will further enhance the
culture of seeking legal remedies, encourage our administrators to make more equitable
decisions regarding the services delivered to the public and act in compliance with the
principles of good administration.

2019 ANNUAL REPORT 21