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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

level of awareness. This is a goal that cannot be achieved “overnight”, however; it
can be achieved through devoted and collaborative efforts. Nonetheless, it is of great
importance that the change is implemented properly and effectively as well as ensuring
the change in terms of legislation. In other words, it is important to reflect the
improvements in the field of legislation on the administrative and judicial practices.
At this point, the Ombudsman has a very important contribution to raising this
awareness and enhancing the capacity of the public administration to provide public
services within the framework of transparent, accountable and good administration
principles.

Being aware of the importance of this responsibility that our Institution has
undertaken, we not only eliminate the unjust treatments based on the meticulously
conducted investigations and examinations about the complaints filed to us, but we
also provide assistance to the public administration in terms of law, justice, equity and
good administration in order to avoid similar violations. To put it in a different way, we
aim to bring both faulty and incomplete practices and correct actions and procedures of
the administration to the public’s attention in order to contribute to the improvement
of the relations between the public administration and the citizen and prevent the
occurrence of administrative deviations such as violation of rights, irregularity and
corruption. By this means, the implementation of a transparent administration will
be encouraged by sharing the wrong actions, procedures, attitudes and behaviours
of the administration with the public.
We are now moving towards a path where we hope that the example of the “Principles
of Good Administration” and “Amicable Settlement”, which were brought up by the
World Ombudsmen at an international conference held by our Institution this year,
will be taken into consideration as the main criteria by the administrations.
The open public meetings held in various cities of our country and conferences held at
universities have generated very positive results in terms of increasing the recognition
and effectiveness of our Institution. The compliance rate of the administrations with
our decisions has been increasing gradually. The dialogues we established with senior
executives of the administrations have helped us to work faster, and the methods of
good administration and amicable settlement have become easier to achieve.

We hope that the Ombudsman Institution, which has become an efficient way for
seeking legal remedies, will become even more effective in the future.

2019 ANNUAL REPORT 13