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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

My areas of responsibility for the year 2018 include education, youth and sports, energy, industry,
trade and customs, science, art, culture and tourism. With a view to improving the relations
between the Administration and the individuals, and to increasing confidence of individuals
in the Administration, we believe that it is more useful to gather the Administration and the
individual so that these two parties can negotiate the problem. Therefore, amicable settlement
of conflicts between the Administration and the individual in a way to satisfy both parties is
the mostly preferred method by our department. By this means, we believe that we play an
active role in helping that communication between the administration and citizen as well as
citizen’s confidence in administration will foster and conflicts will be resolved in a quicker,
more effective way and in favor of the citizen without facing bureaucratic obstacles.

Bearing this in mind, we held meetings and workshops in 2018 by gathering applicant citizens
and relevant administrations on the subject matters which were of particular concern to the
public and tried to resolve conflicts through amicable settlement method by serving as a bridge
between both parties.

Turning into a fully functional public entity in a very short time, our Institution has started to
receive positive feedbacks from the public thanks to its decisions, activities as well as its reports.
We sincerely believe that as the added value of the Ombudsman Institution to our country
and its efficiency in the public opinion increase day by day in terms of citizens’ seeking legal
remedies, confidence in our Institution will further raise paving the way for our Institution to
reach its well-deserved place in our administrative system.

About the He was born in Kırklareli on August 15, 1963.
Ombudsman
Arif Dülger He graduated from Faculty of Economics and Administrative
Sciences in Marmara University.
He started to work at H. Nimet Özden Foundation in 1980 and
continued his career at several press institutions as a journalist
between 1984-1986, and as a contractual civil servant in the
Department of Finance under Turkish State Railways between the
years 1987-1988.
He was assigned as an assistant inspector to Directorate General
of Foundations in 1988 and worked there for 3 years. Then he was
assigned to the same Directorate General as an Inspector. After
working as an Inspector for 16 years, he was assigned as a Member
of Foundations Council in 2004, and remained in this position until
2016.

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