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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

In terms of ensuring the adoption and implementation of the good governance principles by
the public administrations, our Institution included these good governance principles in its
By-Law on the Procedures and Principles regarding the Implementation of the Ombudsman
Institution Law. According to the Article 6 of the By-law, “While conducting examinations
and investigations, the Ombudsman Institution shall comply with the principles of good
governance and monitor whether the acts and actions of the administration are fulfilled with
an understanding of human rights-based justice and in conformity with the principles of good
governance such as compliance with laws, prevention of discrimination, proportionality, abuse
of power, equality, impartiality, honesty, courtesy, transparency, accountability, compliance
with the fair expectation, protection of vested rights, right to be heard, right of defense, right
to be informed, taking decision in a reasonable period, taking justified decisions, indicating
remedies against decisions, notifying the decision without delay and protection of personal
data.” Accordingly, our Institution commits itself particularly to these principles, and make
recommendations to the relevant Administrations to comply with the Principles of Good
Governance as a result of conducted examinations and research after receiving compliant
applications.

My areas of responsibility for the year 2018 include justice, national defense and security, forestry,
water, environment and urbanization, right to property, healthcare, food, agriculture and livestock
and other related subjects and areas. Regarding these areas, our priority is to contact relevant
administration about the complaint applications filed to our Institution and to try to resolve
the problem through “amicable settlement” and to make recommendations to the relevant
administration to resolve the unjust treatment when determined that the acts and actions of
the administrations have resulted in a violation of a right or an interest.
In this regard, the applications filed to our Institution are examined thoroughly and the
decisions are made accordingly. Although the deadline to resolve a case is 6 months as laid
down in the Law, we show great effort to finalize it within a shorter time period.

Furthermore, we plan to organize workshops regarding subjects of applications to be
participated by many representatives from relevant institutions, civil society organizations as
well as academicians. For example, we receive applications from the prisoners or detainees
regarding prison conditions, prison management and attitudes and behaviors of the prison staff,
disciplinary penalties, transfer requests, etc. Considering the large number of applications that
we receive on these matters, we organized two meetings to examine the problems relating to
prisons, one with the representatives of the Ministry of Justice Directorate General of Prisons
and Detention Houses on 16/10/2018 and the other one with the representatives of civil
society organizations on 01/11/2018. Following these meetings, we visited some of the prisons
in Ankara, İstanbul, İzmir and Diyarbakır provinces. In order to assess the findings following
these visits and examining the applications, we are also planning to organize a workshop to be
participated by the representatives from the relevant Ministry and civil society organizations.

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