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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

1.4 Ombudsman Mr. Sadettin Kalkan

n pursuant to the Law No. 6328, the Ombudsman Institution of Türkiye serves as a
bridge between the administration and the citizens by resolving conflicts after conducting
Iexaminations and research relating to these conflicts stemming from all sorts of acts and
actions as well as attitudes and behaviors of the Administration within the framework of an
understanding of human rights-based justice and in the aspect of legality and conformity
with principles of fairness, and accordingly makes recommendations to the Administrations.
In this way, our Institution plays an important role in improving the administration of
public institutions, adopting and strengthening the culture of seeking legal remedies of the
individuals by encouraging the administrations to use their discretionary power in favor of
the individuals.

Although judicial control of the administration is the key guarantee of a State governed by the
rule of law, the systems based on inspecting the administrations are not always able to prevent
unjust treatments and fail to compensate for them. At this point, the Ombudsman Institution
is expected to detect any legal gaps, unlawful and unjust practices in the current system and
quickly resolve the problem.
Our Institution aims at ensuring that the State cares about the complaints of individuals, that
the fundamental human rights are protected and fostered with a citizen-engaged administrative

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