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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

1.3 Ombudsman Mr. Arif Dülger

he modern administrative management of our age which is based on human rights
requires not only effective and efficient provision of public services but also the
Tprotection of individual rights and interests along with public interest in providing
these public services.

One of the significant developments as part of transition and transformation process that
Türkiye has been going through in recent years has been the establishment of Ombudsman
Institution which was actually originated in our lands with a different name years ago. The
Institution has been actively working for six years as a mechanism which acts directly, quickly
and flexible manner to protect fundamental rights and freedoms as well as to ensure that
administrations commit themselves to good governance principles.

Adopting the principle “Let the mankind live so that the State lives”, the Institution is a
citizen-oriented public entity which serves as defender of citizens and is entitled to examine any
administrative organ on behalf of citizens and can access to any information and document to
contribute to better functioning of the administration.
Acting with the vision “to play an effective role in creating a public administration where
the culture of seeking legal remedies is common and the quality of provided services is
high”, our Institution aims at, inter alia, contributing to formulating a public administration
which is more inclusive, transparent, accountable, fair, and human rights-oriented, respecting
democratic and ethical values.

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