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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

11. INFORMATION ABOUT THE OMBUDSMAN INSTITUTION

11.1 GENERAL INFORMATION
In accordance with the Law No. 6328,
The Ombudsman Institution is responsible for examining, investigating, and submitting
recommendations concerning all sorts of acts and actions as well as attitudes and
behaviours of the administration within the framework of an understanding of human
rights-based justice and legality and conformity with principles of fairness, through
creating an independent and effective mechanism of complaint concerning the public
services.
However, the followings shall be outside the competence of the Institution:
a) the acts concerning the execution of the legislative power;
b) the acts concerning the execution of the judicial power;
c) the acts of the Turkish Armed Forces, which are purely of military nature.
In addition, in accordance with the Law No. 6328, those applications which fail to
contain a specific matter, concern the disputes which are being dealt with or have been
resolved by judicial organs, do not meet the criteria set out in the second paragraph, have
the same reasons, subject-matters and sides, and which have been resolved beforehand
shall not be examined.
11.1.1. ORGANIZATIONAL STRUCTURE

The Ombudsman Institution is a constitutional public entity responsible for supervising
the Administration upon complaint. The Institution is affiliated with the Grand National
Assembly of Türkiye, and it shall comprise of the Office of the Chief Ombudsman and
the Office of the Secretary General.
The Office of the Chief Ombudsman
The Office of the Chief Ombudsman shall comprise of the Chief Ombudsman and
ombudsmen.
The Office of the Secretary General

Office of Secretary General shall perform administrative and financial services and
secretariat services of the Institution. Secretary General and other administrative
personnel work under the Office of Secretary General.
In the Ombudsman Law No. 6328, other departments that will provide auxiliary and advisory
activities in performing the main services of the Ombudsman Institution are not defined in
detail. In this context, service departments affiliated to the Office of the Chief Ombudsman
and the Office of the Secretary General have been established with the "Directive on the
Establishment of the Organizational Structure of the Ombudsman Institution and the
Working Procedures and Principles of the Personnel". The directive has been put into effect
to ensure deliverance of more effective and efficient service by ensuring institutionalization
in the realization of the founding purpose of the Ombudsman Institution, and for the
departments to work in cooperation and harmony. It was last updated with the Consent of
the Chief Ombudsman dated 29.01.2022 and numbered 192.

182 2022 ANNUAL REPORT