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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Figure 4 : Distribution of the complaints as per Application Methods for 2019

%74,02

%15,92 Faks

E-mail
%8,29 In person
Post
%0,39 %1,38 E-Application

In 2019, the majority of the complaints have been about “Public Personnel Regime”
with a rate of 24,66 % followed by the subject matter “Justice, National Defense and
Security” with a rate of 15,50%.

Table 8: Distribution of the Complaints as per Subjects in 2018 and 2019

Rate of
Subject of the Complaint 2018 % 2019 % change
%

Public personnel regime 4705 26,76% 5.170 24,66% 9,88%
Justice, national defense and 1202 6,84% 3.250 15,50% 170,47%
security
Labor and social security 4319 24,56% 2.366 11,28% 45,24%
Services provided by local 1122 6,38% 1.971 9,40% 75,67%
governments
Education, youth and sports 2079 11,82% 1.782 8,50% -14,19%
Economy, finance and tax 587 3,34% 1.568 7,48% 167,12%

Transportation, press and 301 1,71% 1.188 5,67% 294,68%
communication

118 2019 ANNUAL REPORT