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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

In 2019, 97,93% of applications were filed by real persons while 2,07% were filed by
legal persons. 75,91% of 20.533 real person applicants are male while 19,52% of them
are women and 2,29% of them are children. 56,32% of legal persons who applied to
the Institution consist of companies while 11,49% consist of trade unions, 7,82%
consist of associations and 7,59% consist of public institutions.

Table 6: Distribution of complaint applications as per types of applicant in 2019

Type of
2019 %
Applicant
Male 15.586
Women 4.009
Real person Child/Boy 266 20.533 %97,93
Child/Girl 204
Age not given 468
Company 245
Trade Union 50
Legal persons Association 34 435 %2,07
Tradesman 4
Other 69
TOTAL 20.968

In 2019, the majority of applications have been filed through E-Application method
with the rate of 74,02% which is followed by “By post” with the rate of 15,92.

Table 7: Distribution of the complaints as per Application Methods for 2018-2019

Application Rate of
2018 % 2019 % Change
Method %

By fax 83 0,47% 81 0,39% -2,41%

In person 1076 6,12% 1738 8,29% 61,52%
By post 2552 14,51% 3339 15,92% 30,84%
By E-application 13489 76,71% 15520 74,02% 15,06%

By e-mail 385 2,19% 290 1,38% -24,68%

TOTAL 17.585 20.968 19,24%

2019 ANNUAL REPORT 117