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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

6.2 GENERAL STATISTICS

As of 2013, a total of 80.535 complaint applications have been received.

Table 3: Number of complaints as per years

Number of
2013 2014 2015 2016 2017 2018 2019 TOTAL
Complaints

Complaints 7.638 5.639 6.055 5.519 17.131 17.585 20.968 80.535
filed

Figure 2: Changing trend of complaint applications as per years

%19,41
20.968
17.131 17.585

7.638
5.639 6.055 5.519

2013 2014 2015 2016 2017 2018 2019

When the number of complaints in 2019 is compared with the number of complaints
in 2018, it is seen that the increase rate is 19,24%.
Table 4: Comparison of complaints of 2018 and 2019

Year 2018 2019 Increase Rate %

Total Complaints 17.585 20.968 19,24%

2019 ANNUAL REPORT 115