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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Table 11: Distribution of the complaints as per Institutions (Top 5 Institutions)

Name of the Institution 2019 %

Local Governments 2278 10,86%
Ministry of Justice 2223 10,60%

Social Security Institution 1808 8,62%

Ministry of National Education 1401 6,68%

Ministry of Health 1383 6,60%

In 2019, the number of the cases resolved through “Amicable Settlement” has been
2,707.
Table 12: Distribution of the cases resolved through amicable settlement in 2019

Through
Amicable Through TOTAL
Number of the Cases Settlement Referral
resolved through
friendly settlement 1.607 1.100 2.707
59,36 % 40,64%

In 2019, the number of the Recommendations has been 860 while the number of
Partial Recommendation Partial Refusal has been 410.

Table 13: Comparison of Recommendation and Partial Recommendation Partial
Refusal as per years

2018-2019
Type of Decision 2013 2014 2015 2016 2017 2018 2019 Rate of
change (%)

Recommendation 64 93 56 62 245 677 860 27,03%

Partial
Recommendation 11 26 26 32 177 269 410 52,42%
Partial Refusal
TOTAL 75 119 82 94 422 946 1.270

122 2019 ANNUAL REPORT