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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

After analyzing the case, it was found that the expropriation price was paid in installments
and the rest would be paid as earliest as possible depending on the budget of the Municipality
as per the Article 34 of the Law No 5018 on Public Finance Management and Control Law.
However, according to the Article 125 of the Constitution, “The administration shall be liable
to compensate for damages resulting from its actions and acts”, and according to the other
relevant provisions on this matter, our Institution decided that it was contrary to the law not
to pay the rest of the price as required and issued a Recommendation to Ankara Metropolitan
Municipality to make the rest of the payment as soon as possible.
o) Population, Citizenship, Refugee and Asylum Rights

In 2018, the applications filed in the field of “Population, Citizenship, Refugee and Asylum
rights” were mostly regarding the following matters:

◊ civil registration services and procedures,

◊ citizenship services,
◊ problems relating to visa and passport,

◊ problems of Turkish citizens living abroad temporarily or permanently,
◊ problems of asylum seekers and fugitives, and

◊ other related matters in this field.
The By-law on the Procedures and Principles to be Complied with in the Provision of Public
Services, which was put into effect after being published in the Official Gazette No. 27305
dated 31/07/2009, lays down the rules for all public institutions and agencies in order to
provide services with a transparent public management approach, to enable that services are
provided with simplified methods, quickly and at low cost, and to simplify the procedures
and reduce red tape. And in 2018, after analyzing the complaint applications, our Institution
observed that the complained acts and actions, attitudes and behaviors of the Administration
in the field of population and citizenship services were contrary to the aforementioned By-law.

A case summary

The applicant stated that he had been living in Türkiye for 25 years and applied to become
a Turkish citizen but wasn’t provided with any feedback from the authorities, therefore,
requested to receive a reply regarding his application.

After contacting the Ministry of Interior, we found that the application was still being handled
and the procedures were still continuing, that the necessary documents such as applicant’s
entry date to Türkiye etc. were obtained by the governorate office and the applicant’s name
was on the list of the persons who became Turkish citizens and that when the procedures were

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