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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

Table 2: The number of the complaints received by the Ombudsman Institution of Türkiye
in 2018 regarding public personnel regime

Public Personnel Regime Number of Percent (%)
Cases
Disciplinary punishment and dismissal 1333 28,33
Recruitment (including problems regarding not being
appointed as civil servant, limitations on vacancy, 992 21,08
etc.), appointment, transfer and replacement
Appointment, transfer, assignment and replacement 699 14,86
Financial rights 546 11,6
Civil service exams (written exams and oral exams
conducted by the public institutions) 275 5,80
Promotion 217 4,61

Problems of contractual and temporary staff 189 4,02
Complaints regarding attitudes and behaviors of 172 3,66
public officials (including mobbing and ill-treatment)
Other matters regarding public officials 116 2,47
Cadre and/or positions 72 1,53
Social rights and benefits 51 1,08
Duties, responsibilities and general rights 25 0,53
Personnel within the scope of privatization 12 0,26
Personnel assessment 8 0,17
Total 4.705

A case summary
The decision based on the fact that everybody has right to work: Upon examining the
complaint of an applicant who wasn’t recruited on the grounds that the applicant wasn’t
eligible to be appointed as a civil servant due to his background checks and personal security
investigation records, our Institution concluded that this act was against the law and equity,
because this background checks and personal security investigation relied on a decision of
deferment of the announcement of the verdict which should normally not produce a legal
consequence. Therefore, the Ombudsman Institution issued a Recommendation to the
Administration stating that the applicant should be recruited.

m) Services Provided by Local Governments
Our Institution received many applications in 2018 in the field of “Services provided by local
governments”. The subject matters of these applications are as follows:

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