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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

finalized, the applicant would be notified. Therefore, Amicable Settlement decision was issued
by our Institution.

p) Forestry, Water, Environment and Urbanization
The applications filed to our Institution in this field are usually relating to the following
subject matters:

◊ Procedures on public works and housing
◊ Infrastructure services

◊ Fight against natural disasters
◊ Urban transformation services

◊ Environmental and Noise Pollution
◊ Other related matters
A case summary

The Applicant stated that a landslide occurred right in front of his house, which changed the
flow route of a stream towards his house; therefore, the safety of their life and property was
under risk. Thus, he requested a retaining wall to be built between his house and the stream.

After looking into the case, our Institution issued a Recommendation to the General Directorate
of State Hydraulic Works to urgently take necessary measures for the safety of the applicant.

q) Healthcare

In the field of healthcare, our Institution usually receives applications relating to the following
matters:

◊ Right to Health

◊ Patient Rights
◊ Pharmaceuticals and pharmacy

◊ Other related matters
The complaints are mostly about the attitudes and behaviors of the hospital staff, doctors
and dentists during treatment, misdiagnosis, wrong treatments, negligence of the medical
staff, request to change family practitioner, request for cancellation of penalties imposed by
the Social Security Institution on the grounds of wrongful transactions, shortcomings in the
appointment system for the patients, etc.

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