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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

a Recommendation to the Disaster and Emergency Management Administration to provide
emergency benefit for the applicant, and to the Governorate to improve the existing system to
prevent any shortcomings, which might result in grievances for the citizens.
s) Transportation, Press and Communication

The applications filed to our Institution in this field are usually about the following subject
matters:

◊ Highway, railway, sea, inland water, dangerous goods and combined transport
◊ Shipping trade
◊ Telecommunication facilities

◊ Prohibition of Access to certain Internet sites
◊ Unauthorized share of personal data

◊ Complaints regarding IT services
◊ Problems regarding the services provided by High Speed Trains

◊ Services of the General Directorate of Turkish Post
◊ National and foreign media organs

A case summary
The applicant company stated that their webpage was blocked at the schools affiliated with
the Ministry of National Education; thus, they sent a petition to the Ministry asking for the
removal of the block, and that following our Institution’s Referral Decision, the Ministry
informed the applicant that they didn’t receive such petition. As a result, the applicant requested
the necessary examinations and research to be conducted and the removal of the block.

Our Institution looked into the case by conducting examinations and research and found out
that the company’s webpage was blocked without any sufficient legal grounds and that the
act of the Ministry was not fair. Therefore, we issued a Recommendation to the Ministry of
National Education to remove the block of the webpage of the applicant company.

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