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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE 2018 ANNUAL REPORT

A case summary

The applicant stated that his spouse had inflammatory articular rheumatism due to which
she underwent continuous treatment in a state hospital located in Afşin, Kahramanmaraş,
and that they visited the hospital for treatment and controls and came back on the same day.
During this process, the transportation expenses of him as the patient’s companion used to be
paid in the past; however, this practice was stopped as additional documents were required.
Stating that his spouse could not go to hospital alone due to the severity of her condition and
he had to accompany his spouse, he claimed that his transportation expenses should be paid.
After carefully examining the case, our Institution issued a Recommendation to the Social
Security Institution to cover the transportation expenses of the applicant, and to the Ministry
of Health to warn the providers of health services not to cause any new grievances and to take
necessary measures accordingly.
r) Social Services

The applications filed to our Institution regarding “Social Services” are usually about the
following subject matters:

◊ Social services and benefits for martyr’s relatives and veterans

◊ Pensions for the needy and orphans at the age over 65
◊ Services provided for the persons in need of protection, care and help

◊ Social services and benefits for the elderly
◊ Procedures regarding social solidarity incentives

◊ Ensuring social justice
◊ Other related matters

A case summary
The applicant stated that his house caught fire on 17.07.2017 due to an unknown reason, and
that his house was completely damaged. Therefore, he applied to the Disaster and Emergency
Management Administration for financial support but was rejected as he already had social
insurance. As a result, the applicant requested a house to be built for himself and to get
support for his basic needs.

Looking into the case, our Institution found that the request for aid by the applicant was
rejected by the Disaster and Emergency Management Administration on the grounds that
the application was not filed on time as the Law required the documents to be delivered
within 15 days of the disaster. However, it was found that the applicant filed his application
on time, and the delay was due to system and post failures. As a result, our Institution issued

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