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Türkiye’s Fight Against COVID-19 Pandemic

No Date of Complaint Complained Area of Explanation of the
Administration
Complaint Number
Complaint
Complaint subject

The applicant stated that
he applied for a consumer
Banking loan at an amount of
26 April Regulation and Consumer 10,000 Turkish Liras,
9 but the bank approved
2020 Supervision Loan to give only 3000 Turkish
Agency Liras, and therefore asked
for receiving the whole
amount.

The applicant stated
that he applied for
the consumer loan at
Banking an amount of 10000
28 April Regulation and Consumer Turkish Liras but he was
10 2020 Supervision Loan rejected by the bank due
Agency to customer’s payment
difficulty and low credit
rating, so asked for the
payment of the loan.

Note: The Institution received over 55,000 complaint applications similar to the ones available in
the items 8, 9 and 10 of the table above.

7. The Situation of Countries in terms of Healthcare Services
in Fighting Against the COVID-19 Pandemic

The COVID-19 pandemic has been still affecting the whole world. Even
though the rate of spread of the virus has slowed down in certain countries,
the World Health Organization states that it is still too early to accept that the
threat is completely over.

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