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Ombudsman Institution

Picture 2: Aerial View of the Construction of Atatürk Airport Pandemic Hospital

Source: Anadolu Agency (AA)

6. Complaints filed to the Ombudsman Institution regarding
the COVID-19 Pandemic

The Ombudsman Institution of Türkiye has continued to electronically
receive (through e-application, e-Government portal) complaint applications
during the COVID-19 pandemic. In this regard, the Institution has received
some complaints mostly in the following subjects: disruptions in public service
or demands on different issues during the process of combating the pandemic
such as demanding necessary measures to be taken in the prisons not to let
the virus spread, expanding the scope of the execution law, private dormitory
fees, flexible working hours, helping stray animals, postponing payments such
as invoices and credit debts, consumer loans to be provided to the citizens, the
request of giving more masks by the institution at the place of duty.

In addition, complaint applications have been received by the Institution
regarding the difficulties in accessing to health services as well. These
applications include complaints or demands regarding the measures to be
taken for health workers who have been combating against the pandemic,
improving the rights of health workers or mask requests. The examinations
regarding these applications have been carefully conducted by the Institution.

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