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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

Types of Decisions

The Ombudsman Institution is entitled to issue recommendations, decisions of refusal
or decisions as to no ground exists for taking decision as a result of the examination and
investigation concerning the complaint.

Recommendation

When the complaint is found appropriate as a result of relevant examination and
investigation, a recommendation shall be issued. In such decision, one or more of the
following recommendations regarding the administration shall be included:

a) Admitting the misconduct
b) Compensating the damage
c) Taking acts or action

d) Making legislative amendment
e) Withdrawing, aborting, changing or correcting the action
f) Correcting the implementation

g) Reconciliation
h) Taking measures

Relevant authority shall inform the Ombudsman Institution within thirty days of the
actions established and the measures taken in line with the recommendation or about
its justification when it does not consider the recommended solution feasible.
Decision of refusal

When the complaint is found inappropriate as a result of relevant examination and
investigation, a decision of refusal shall be issued.
Decision as to no ground exists for taking decisions

The Ombudsman Institution shall decide that there is no ground to take a decision
when it terminates its examination and investigation, in the following cases:

a) When the complainant withdraws her/his complaint,
b) In case of demise when the complainant is a natural entity or termination of the legal
entity if it is a legal entity,

c) Compliance with the complaint request by relevant administration,
d) When a lawsuit is filed against the subject matter of the complaint while examination
and investigation is carried out

2021 ANNUAL REPORT 67