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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

The complaints lodged without exhausting the administrative remedies shall be decided
to be sent to the relevant administration. This decision shall also be notified to the
complainant. The date when the complaints are lodged to the Ombudsman Institution
shall be considered as the complaint date lodged to the administration. Upon delivery
of the complaint to the relevant administration by the Ombudsman Institution, a new
complaint may be lodged to the Ombudsman Institution within six months.
4.6 REQUESTING INFORMATION AND DOCUMENTS

The information and documents which the Institution may request in connection with
the matter it examines and investigates are to be submitted to the Institution within
thirty days following the date of notification of such request. Upon request of the Chief
Ombudsman or ombudsman, the relevant authority shall launch an investigation about
those who refuse to submit the documents or information requested within this period
without any justifiable reason.

The information or documents which are state secrets or trade secrets may not be
submitted to the Institution by the highest-ranking post or board of the competent
authorities by providing justifications for such refusal. However, such information
or documents which state secrets are may be examined on the spot by the Chief
Ombudsman or an ombudsman assigned by the Chief Ombudsman.
4.7 ASSIGNMENT OF AN OUTSIDE EXPERT AND HEARING OF WITNESS

The Chief Ombudsman or Ombudsmen may assign outside experts in connection with
the subject matter under examination and investigation.

Without prejudice to the provisions of the Allowance Law No. 6245 of 10.02.1954, an
expert fee which shall not exceed the sum calculated by multiplying the reference value
of 1,000 for civil servants and of 2,000 for other persons with the coefficient applied
to civil servants' monthly salaries shall be paid upon a decision by the one who effects
the assignment. These payments shall be free of taxes or other deductions except the
stamp duty.

The Chief Ombudsman or ombudsmen or experts may hear witnesses or relevant
people in connection with the matter under examination and investigation.

4.8 EXAMINATION AND INVESTIGATION

The Institution shall finalize its examination and investigation within six months at the
latest following the date of application. The Institution shall notify the outcome of its
examination and investigation and, if any, its recommendations to the relevant authority
and to the applicant. The Institution shall indicate to the applicant the remedies against
the act, the application period and the authority to which the application should be filed.

64 2021 ANNUAL REPORT