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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

4.1 HOW TO APPLY

Natural and legal persons whose interests, rights or freedoms are violated may lodge a
complaint to the Ombudsman Institution against all kinds of acts, actions, attitudes
and behaviors of the administration. However, the condition of “violation of interest,
rights or freedoms” is not sought in the event that the complaint is about human rights,
fundamental rights and freedoms, women’s rights, children’s rights and general issues
concerning the public.

The complaint is lodged with a petition written in Turkish. However, a petition in a
different language in which the complainant can express himself/herself better, may
be accepted provided that it is deemed to be fair and reasonable by the Ombudsman
Institution.
Complaint applications may be delivered in person by visiting the Ombudsman
Institution as well as via mail, e-mail, e-government, fax or via e-application method
through the website of the Institution. Complaints may also be sent to the office of
the Ombudsman Institution in Istanbul. However, the originals of the complaint
applications lodged via fax or electronic mail are required to be delivered to the
Ombudsman Institution within fifteen days;
otherwise, the complaint shall not be admissible. This condition doesn’t apply to the
complaints lodged through registered electronic mail.
Moreover, the complaints may be lodged in person or via mail through governorates in
provinces and district governorates in districts. Governorates and district governorates
send the complaints and their annexes if available in three working days at the latest to
the Ombudsman Institution.

Complaints may be lodged by filling out the “Complaint Form for Natural Entities”
or Complaint Form for Legal Entities. Provided that the required information and
documents specified in the Ombudsman Law are included, a complaint may also be
lodged without using the forms. In the event that a justified reason exists, complaints
may also be lodged orally.
The complaint may also be lodged by a legal representative or an assignee.

No price is charged due to any reasons for lodging a complaint.
4.2 APPLICATION PERIOD

Application may be filed with the Institution within six months following the date of
notification of the response to the application filed with the administration. The date
of the application is deemed to be the date on which the petition is submitted to the
Institution or provincial or district governor's offices or, in other cases, the date on which
the application is received by the Institution.
Any application filed during the term of litigation suspends the ongoing term of litigation.

62 2021 ANNUAL REPORT