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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3.3 HUMAN RESOURCES

As of 31 December 2020, the Ombudsman Institution
comprises 273 staff including 152 permanent staff, 79
permanent workers, 2 contractual IT specialists, 29
temporary staff, and 11 temporary workers.

3.4 TRAINING ACTIVITIES FOR THE STAFF

Training activities organized for the staff in 2020 are as follows:
➢ General Assessment of the Year 2019 with the Staff (3 January)

➢ Information Security Training (7 January)

➢ A Conversation on Enderun: An elite education institution during the Ottoman
Period (2 March)

➢ In-Service Training Program in cooperation with TUSSIDE (3-5, 10-12 March)
➢ Video Conference Meeting with the Staff (12-20 May)
➢ Professional Trainings for Assistant Experts (2020)

3.5 RELATIONS WITH STAKEHOLDERS

With an aim to introduce the ways of seeking legal remedies in the society as well as
strengthening the culture of the rule of law in the country, the Institution uses the
“Good Administration Principles” as a guidance. In this regard, the Institution conducts
the management and decision-making processes in cooperation with and participation
of all stakeholders, and carries out its activities in line with a management concept
which is reconciliatory, transparent, accountable, effective and responsible.

With its effective complaint handling mechanism, the Institution has undertaken the
mission of protecting citizens against the unlawful actions and acts of the administration

2020 ANNUAL REPORT 39