Page 45 - KDK

THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

3.5.2 Institutional Publicity, Meetings and Events

Assuming a role in effectively introducing the ways of seeking legal remedies to citizens,
the Institution, in 2020, continued its activities started in 2019 to make citizens
familiarize with the Institution. Based on the fact that the recognition level of the
Ombudsman Institution is not at desired level, the Institution continued to focus on
raising awareness activities aiming at:

➢ Increasing recognition of the Institution by individuals, public organisations,
CSOs, media organisations, social media, foreign stakeholders, students of
primary, secondary and higher education, Turkish Citizens living abroad,

➢ Raising awareness and expanding the opportunities to seek legal remedies for
women, children, the disabled, those deprived of their freedom, and migrants,
➢ Meeting information requests coming from individuals regarding their complaints
or before filing a complaint,

➢ Increasing the efficiency of complaint handling mechanism and the complaint
management system of the Institution so that the individuals can easily access to
the Institution and also follow up their applications.

In this regard, some of the institutional meetings and events of 2020 are summarized
below:
Visit to Places Hit by Earthquake –On-site examinations (10-11 February)

Following a devastating earthquake hit the city of Elazığ and its district Sivrice on
24 January 2020, Chief Ombudsman Mr. Şeref Malkoç, Ombudsman Mr. Sadettin
Kalkan and Secretary General Mr. İbrahim Kılınç visited the cities of Malatya and
Elazığ to conduct on-site examinations on 10-11 February 2020.

44 2020 ANNUAL REPORT