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THE OMBUDSMAN INSTITUTION OF THE REPUBLIC OF TÜRKİYE

a) To conduct clerical services for the Institution;

b) To keep personal files of the staff members;

c) To carry out the archive services of the Institution;

d) To perform the duties assigned to the financial services units and strategy
development units by relevant Laws;

e) To conduct the procedures concerning the leaves and retirement of staff members;

f) To carry out the personal staff matters, health and social services procedures of the
staff members working at the Institution;

g) To ensure the use of the information systems with regard to the matters concerning
the activity field of the Institution and

h) To perform statutory duties or the duties assigned by the Chief Ombudsman.
The Chief Ombudsman and Ombudsmen are elected by the Grand National Assembly
of Türkiye) for four years and may be reelected. They must act in compliance with the
principle of the independence and impartiality during the exercise of their duties.

The Chief Ombudsman and ombudsmen are paid a monthly salary that is equal to the
financial rights including all sorts of remuneration allocated respectively to the highest
Civil Servant and to the Directors-General of the Ministry.
Duties and Powers of the Chief Ombudsman and Division of Work and
Working Principles

Duties and Powers of the Chief Ombudsman

Duties and powers of the Chief Ombudsman are as follows:

a) To govern and represent the Institution
b) To examine and investigate complaints lodged to the Institution and to submit
recommendations to administration

c) To ensure cooperation among Ombudsmen and to ensure that they work in harmony

d) To eliminate concerns about the scope of duty of ombudsmen
e) To determine and to change when needed the division of work among ombudsmen,
always assigning one of them for women and children’s rights

f) Finalize the complaint in person, when s/he deems it necessary

34 2020 ANNUAL REPORT